Types of Business Telephone System and How to Choose One


By reading this article, you’re going to learn about the top 3 popular telephone systems that many businesses are using. At the same time, I will provide helpful guidelines that you should follow when choosing the right platform for your enterprise.

Number 1. VOIP – this means Voice Over Internet Protocol and based from its name, such telephone demands internet connectivity to function. For businesses that have just few phones lines and voicemail systems, then this system will probably a good pick. To be able to have quality phone calls that have little disturbances as well, it is important that you have adequate bandwidth in your system.

Number 2. PBX – known otherwise as Private Branch Exchange, such Telephone System works just fine for midsize and big companies. Among the critical features for this telephone system is that, it is capable of switching equipment that allows you to route phone calls to different employees and to outside lines. Organizations that have several departments are also guaranteed to make the most of this system.

Because Avaya UAE PBX systems come with an auto attendant feature, it greatly reduce the complications of callers in reaching the right department.

Number 3. Virtual PBX – for this option, it can actually be combined with the existing landlines or VOIP system used by the business. Since it’s virtual, you don’t have to allocate space in your office to install it. Other features that are common to a virtual PBX system include toll free number, basic auto attendant, call forwarding and voicemail.

After determining which business telephone system is best for your business needs, there are important points to be considered when choosing a vendor. There are some vendors that do take care of the process of installation while some just leave it up to their clients. When you make a decision, it is vital that you have good understanding of their policies for setting up the system. Not just that, there are plenty of systems that call for training and with this, it is wise to work with those that can cater the training needs of your company.

As much as possible, go with a vendor that is offering assistance when problem occurs, which is inevitable to these telephone systems. You want to be assured that there will always be a fast access to knowledgeable and reliable customer support whether you simply have question on certain features or currently having failure issues in the system.

It’s better as well that you pick a vendor that’s offering emergency agreement where you have to pay small fee in getting fast repairs at any given time.


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